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# Refunds - How Long and What to Expect

# Refunds - Processing Times and Information

## Refund Timeline

| Stage | Timeframe |
|-------|-----------|
| Return received | Day 1 |
| Inspection completed | 1-2 business days |
| Refund processed | 1-2 business days |
| Funds in your account | 3-5 business days (depends on bank) |

**Total estimated time: 5-10 business days** from when we receive your return.

## Refund Methods

Your refund will be issued to your **original payment method**:

| Original Payment | Refund Method |
|------------------|---------------|
| Credit Card | Refunded to same card |
| Debit Card | Refunded to same card |
| PayPal | Refunded to PayPal account |
| Afterpay | Refunded to Afterpay (payments adjusted) |
| Zip Pay | Refunded to Zip account |
| Bank Transfer | Refunded to nominated bank account |

## Partial Refunds

Partial refunds may apply if:
- Items are returned without original packaging (up to 20% deduction)
- Items show signs of use
- Accessories are missing

## Refund Confirmation

Once your refund is processed, you'll receive:
- Email confirmation with refund amount
- Reference number for your records
- Expected timeframe for funds to appear

## Haven't Received Your Refund?

If you haven't received your refund after 10 business days:

1. **Check your bank account** - Sometimes refunds appear with a different description
2. **Check your PayPal/Afterpay** - Log in to verify the refund status
3. **Contact your bank** - Ask about pending credits
4. **Contact us** - We'll investigate and provide transaction details

## Questions?

Chat with us or email sales@coffeemachinespecialist.au