Return and Exchange Policy

ORDER PROCESSING

Once an order has been placed, you will receive an automatic order confirmation email. We aim to have your orders processed and dispatched within two business days. If for any reason your items are unavailable, out of stock; or, if there is more than a two business day delay in the dispatch of your order, we will be in contact with you. We aim to have accurate inventory on hand; however, at times items may have already sold in-store faster than our website updated the item to be out of stock. In the event that new stock is expected to arrive longer than you are happy to wait, or is not expected at all (no longer carried items, discontinued, etc.) you will be offered an alternative product, online store credit or a refund by method of payment.

REFUND OR EXCHANGE OR CREDIT OF ITEMS

You can choose between a refund, repair, exchange or gift voucher, where goods are:

● Faulty (Irreparable within a reasonable timeframe/Major Fault)

● Significantly different to those shown or described to you

● Does not do what they’re supposed to

NO REFUNDS, RETURNS OR EXCHANGE

There are no refunds for special orders, discontinued items, used items or sample items.

EXCHANGE OR STORE CREDIT FOR CHANGE OF MIND

You can exchange goods (or receive a credit) up to 14 days from purchase; for an equal or higher valued goods. Providing goods are in their original package, not used and come with their original receipts.

HOW TO PROCEED IF YOU WISH TO RETURN OR EXCHANGE

In order to facilitate the return of your item you must email us at sales@coffeemachinespecialist.com.au within 7 days of receiving your order. We require that all goods must be returned within 7 days of that date you advise of the intended return, in original packaging.

For an exchange of item/s, you as the purchaser will be responsible for the costs associated with the return of the goods and we will pay for the exchanged item/s postage. Any overseas purchases the customer will be required to meet the cost of returns and replacement item/s.

All returns must be returned in one shipment. Subsequent returns from the same order will incur additional shipping costs to the purchaser.

Exchanges received outside the above time frames are also subject to product availability and the customer will incur any shipping costs for such exchange. Items received outside the above timeframes will be accepted or otherwise at the discretion of Coffee Machine Specialist. Any further returns of exchanged items outside the stated timeframe above will again be at the customer’s cost for shipping and items will be refunded as a store credit.

The return of any goods must include information including customer name, address, invoice number, claim amount and reason/s of return.

Please note that we do not accept liability for returned goods if you do not return them to us via Australia Post’s Registered Post service or a signed courier to our address below:

Coffee Machine Specialist

3/199 Logan Road

Woolloongabba QLD 4102

Coffee Machine Specialist will not accept returns for any non-faulty items that have been used/worn and without original packaging.

HOW TO PROCEED IF YOU WISH TO RETURN FAULTY GOODS

In order to facilitate the return of faulty items you must email us at sales@coffeemachinespecialist.com.au and follow the standard returns process as detailed

above.

Coffee Machine Specialist guarantees the following:

• We guarantee that all our products are free from manufacturing defects in materials and workmanship;
• We guarantee that our goods are fit for the purposes for which they are supplied;
• We guarantee that all goods supplied by us are of merchantable quality;
• We guarantee to repair or replace in the case of a manufacturer’s defect within 1 month of receipt of return to us.

Please note that we will not accept returns in any of the following circumstances:

• Consumer returns where there is no evident manufacturers defect;
• Damage from accident;
• Damage from misuse;
• Damage from failure to take proper care of items;
• Modified goods;
• Damage that can reasonably be attributed to wear and tear.

Please note that for any non-faulty items returned we issue a Store Credit and not a refund.

Faulty items will only be accepted if the goods are delivered to the customer in a damaged condition (photographic evidence required) or there is a subsequent manufacturing fault notified by you to us within a period of 7 days from the date of delivery. All items returned as faulty will be inspected and any items deemed to have been damaged by fair wear and tear will not be accepted as faulty. Items received outside the above time frames are accepted at the discretion of Coffee Machine Specialist.

We will give a full refund on any faulty items subject to the terms outlined above. This refund will be made by method of payment.

EXCHANGE OF FAULTY GOODS

Exchanges are possible if the item is available. We can only exchange faulty items for the same product or at our discretion an equivalent product. If you wish to exchange, please make your request clear when you email us about the fault.

Where possible items may be repaired but only where such items are deemed faulty and suitable for repair. Repaired items are shipped free of charge to you if the product is deemed faulty.

We strongly advise all customers to check items thoroughly upon delivery before removing any original packaging and before disposing of any original packaging. Photographic evidence is recommended where possible.

Please note that we do not accept liability for returned goods if you do not return them to us via Australia Post Registered Post service or signed courier to our address.

RECEIVING A REFUND

Online store credit will be issued within 7 days of products being returned, which can be used against future purchases at www.coffeemachinespecialist.com.au. Credit issued expires 12 months from date of issue.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside Australia.

Refunds for faulty items will be made within 30 days of the date of return. All undamaged, correctly returned products will be credited to the customer’s bank account or credit card including GST for all Australian shipments excluding shipping charges.

ORDER CANCELLATION

If you wish to cancel an online order, you must reach out to retail@coffeemachinespecialist.au immediately if the order was placed in error.

You will receive a refund if the order has not been shipped, less any applicable payment processing fees. Your refund will be processed within 1-2 business days.

GIFT RETURNS

If you have received an item from Coffee Machine Specialist as a gift and wish to exchange it, please ring our customer service on [(07) 3272 9911](tel:(07) 3272 9911) and arrange an exchange for a same or higher value of goods. Please be aware that you will be required to pay any difference in cost and any additional shipping, taxes and import duties, including return shipping. This offer only applies to unopened and unused items.

RETURNS POLICY FOR ITEMS ON SALE

Coffee Machine Specialist will not exchange / refund on sale items, however we may at our discretion offer an online credit. We request that all goods are returned within 7 days of the date of delivery if credit has been approved.

Updated on: 27/01/2026