Warranty Information

All products sold by Coffee Machine Specialist include manufacturer warranty coverage.

Standard Warranty Periods

Warranty periods may vary by brand. Check your product documentation for specific details.

What's Covered

✅ Covered:

• Manufacturing defects
• Faulty components
• Electrical failures (under normal use)
• Internal mechanical issues

❌ Not Covered:

• Damage from misuse or neglect
• Normal wear and tear
• Cosmetic damage
• Damage from power surges
• Unauthorised repairs or modifications
• Commercial use of domestic machines
• Consumable parts (gaskets, seals, filters)

How to Make a Warranty Claim

Step 1: Gather Information

• Proof of purchase (order confirmation or receipt)
• Product serial number
• Photos or videos of the issue
• Description of the problem

Step 2: Contact Us

• Start a chat on our website
• Email sales@coffeemachinespecialist.com.au
• Include all information from Step 1

Step 3: Assessment

We'll assess your claim and advise on next steps:

• Troubleshooting assistance
• Authorised repair service
• Replacement
• Refund (in some cases)

Step 4: Resolution

Depending on the assessment:

• Repair: We'll arrange repair through authorised service centre
• Replacement: We'll send a replacement unit
• Refund: We'll process a refund if repair/replacement isn't possible

Warranty Repairs

For warranty repairs:

1. take the item to our recommended service centre
2. Repairs typically take 1-2 weeks depending on parts availability
3. Collect your item once your are advised the warranty repair is complete.

Australian Consumer Law

Your rights under Australian Consumer Law may provide additional protections beyond the manufacturer warranty. These rights exist independently of any warranty we provide.

Questions?

Our warranty team is here to help. Chat with us anytime!

Updated on: 02/02/2026